Easy Return Policies:
Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a refund within the appropriate time frame (30 Days).
We offer easy returns through our online website, via creating an account at checkout. Please be sure to create your account for ease of use. Please find detailed information below on how to proceed to make a Return Request.
Restocking charges may apply to orders returned that were shipped via free shipping. Restocking is subject to a 15% or $25.00, (whatever is less) restocking fee if returned.
Final sale items found on our SALE page are not returnable or exchangeable as they are offered at a discount for final sale only.
Return Policy:
We accept returns of unworn, unwashed, undamaged and otherwise unaltered items (with original tags still attached), purchased our online shop for full refund or exchange within 30 days of original purchase. Past the 30 day limit, a store credit will be offered for up to 60 days after the purchase date again, provided the item is in unworn, unwashed and undamaged condition. All returns and exchanges must be accompanied by proof of purchase or an order number. We reserve the right to deny returns that do not meet our return policy requirements, or situations that are reasonably determined to be fraudulent. International orders cannot be returned at this time.
Refunds and replacements will not be processed until we have physically received the returned product.
In the event that you have received a defective or otherwise damaged product please notify our customer service team who will gladly assist you.
Shipping return costs will be refunded only if the return is a result of merchant error.
Items Deemed Not Returnable: We reserve the right to reject returns upon inspection of merchandise. All items must be returned in as-new condition with ALL original tags attached and in original packaging. We may reject the returned product if we determine there is damage to the product (stains, holes, etc.) or product packaging. If merchandise shipped to our store is deemed unfit for return, you will be notified that the return has been rejected and you will be given the option to have the item shipped back to you at your own expense or we will recycle the item.
Purchases Made From Other Retailers: Returns/Exchanges of Alpaca Golf Sweaters merchandise purchased through other retailers should be handled through those retailers directly in accordance to their policies.
Refunds: Refunds will be made in the form of the original payment method or store credit. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt or packing slip.
Customized Orders: Orders for special order items cannot be cancelled, returned or exchanged.
We do offer an extended holiday return period. Items purchased between November 15th and December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.
Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize delivery receipts as date of delivery.
Refunds will be issued based on original method of payment. Credits will be made to the originating form of payment only. Failure to submit a return request online will result in the item(s) being rejected resulting in a store credit only.
Gift cards cannot be returned or redeemed for cash, and will be provided with a store credit.
Request a Return - Account Holder:
- Sign in to your account using your email and password.
- Click "Completed Orders" page
- Click "Return Items" link for the order you'd like to return items from
- Complete & submit the New Return Request from
You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction.
Request a Return - Guest Checkout:
- Access the account by clicking here
- Enter the email address used to order (all orders are tied to the email address provided at the time of order regardless of whether or not an account was created)
- Select Forgot your password? (An email will be sent to the email address used to create a password, and thus gain access to the order history. No credit or credit card information can be accessed via this method.
Please follow steps provided for “REQUESTING A RETURN” above.
If you're unable to access your account with the above steps, contact us by E-Mail.
Please include your order number, the item(s) you wish to return & the reason for your return in your email. We apologize, but return requests without this necessary information will be declined.
Here are some simple steps to a successful return:
1) Items should be returned, unworn/unused in their original product packaging, with all HANGTAGS ATTACHED as sent. While this product may not fit your needs, please be conscience of others, who may wish to purchase this item and send it back neatly.
2) Please return your item(s) in a sound manner. Please use proper protection to ensure your product is not damaged in transit.
3) Please send your item(s) to us at the address provided, with the RMA number that you will be sent clearly visible on the front of the package. Items without out the RMA number may not be received, or may be returned.
4) Please allow up to 7 days transit time for your item(s) to be received at our warehouse.
5) Products returned must be received within 30 days of delivery. We utilize UPS/USPS delivery receipts as date of delivery.
We will send you a detailed return message (within the next business day) after receiving your return request with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction. Please allow 3-5 business days for any credit to be posted to your account. Although we credit right away, some institutions do not immediately credit card holders accounts. This 3-5 day timeframe is reflective of their procedures.
Please note:
- Shipping return costs will be refunded only if the return is a result of merchant error.
- Restocking charges - any order returned that was sent via Free Shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned. This amount will be deducted from your credit or store credit.
- No returns or exchanges of final sale items will be offered.
- Gift boxes/wrapping are not eligible for credit once received by the recipient.
- Refunds will not be given after 30 days.
- Refunds will not be issued for items returned damaged by the recipient, returned unsalable, rolled up instead of neatly folded, out of their plastic bags or with hang tags removed, for any reason.
- Extended holiday return period - Items purchased between November 15th and December 15th will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other order dates are subject to our standard 30-day policy.
- Credits will be made to the originating form of payment only. Refunds may reflect discounts used at time of purchase. Sale items are non-returnable.
- Gift recipients will be provided with a store credit.
Exchanges
If you wish to exchange an item, we suggest you complete your return request, and place a new order for the item desired. Our website shows up to the minute stock items and this will ensure that you are able to select and receive the available item without delay.
Please feel free to mention that your item is an exchange in the comments section of either the Return Request, or the Order Comments section of your new order.
Need more information? Please contact us at 877-402-5992 Pacific time. Please be aware that hours are seasonal.